Privacy Policy

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data, which repeals Directive 95/46/EC (hereinafter, GDPR), of Law 34/2002, of July 11, on services of the information society and electronic commerce (hereinafter, LSSI-CE) and of Organic Law 3/2018, on Personal Data Protection and guarantee of digital rights (hereinafter, LOPDGDD), Aitor Monroy Rueda guarantees the protection and confidentiality of personal data, of any type provided by our customers, in accordance with the provisions of the General Regulation on Personal Data Protection.

The provided data will be processed in the terms established in the GDPR, in this sense Aitor Monroy Rueda has adopted the levels of protection that are legally required, and has installed all the technical measures at his disposal to prevent loss, misuse, alteration, unauthorized access by third parties, exposed below. However, the user must be aware that security measures on the Internet are not impregnable.

1. Responsible for processing

Name: SILVIA ONTIVEROS GONZÁLEZ (en adelante, el titular)
N.I.F.: 50693765v
Address: JAIME 1 N2 BAJO. CP: 07800, IBIZA. ESPAÑA.
Email: simbiosis.ibiza@gmail.com

2. Purpose of processing

All data provided by our customers and/or visitors on the owner’s website or to its staff, will be included in a register of personal data processing activities, created and maintained under the responsibility of the owner, essential to provide the services requested by users, or to resolve doubts or questions raised by our visitors. Our policy is not to create profiles about the users of our services.

3. Purpose of processing

1. Contractual relationship: This applies when you purchase one of our products or hire any of our services.

2. Legitimate interest: To attend to the queries and claims that you raise and to manage the collection of the amounts owed.

3. Your consent: If you are a user of our website, by checking the box on the contact form, you authorize us to send you the necessary communications to respond to the query or request for information raised.

4. Recipients

We do not give your personal data to anyone, except those public or private entities to which we are obliged to provide your personal data due to the fulfillment of some law. For example, the Tax Law obliges to provide the Tax Agency with certain information about economic operations that exceed a certain amount.

In the event that, apart from the aforementioned assumptions, we need to disclose your personal information to other entities, we will previously request your permission through clear options that will allow you to decide in this regard.

5. Communication

We will not make international transfers of your personal data for any of the indicated purposes.

6. Conservation

We will only keep your personal data for the time necessary to achieve the purposes for which they were collected. When determining the appropriate retention period, we examine the risks involved in processing, as well as our contractual, legal and regulatory obligations, internal data retention policies and our legitimate business interests described in this Privacy Notice and Cookie Policy.

In this sense, the owner will keep the personal data once your relationship with you has ended, duly blocked, during the prescription period of the actions that could derive from the relationship maintained with the interested party.

Once blocked, your data will be inaccessible to the owner, and will not be processed except for making them available to public administrations, judges and courts, for the attention of possible responsibilities arising from the treatments, as well as for the exercise and defense of claims before the Spanish Agency for Data Protection.

7. Security

We employ all reasonable efforts to maintain the confidentiality of personal information that is processed in our systems. We maintain strict levels of security to protect the personal data we process against accidental losses and unauthorized access, processing or disclosure, considering the state of technology, the nature and the risks to which the data are exposed. However, we cannot be responsible for the use that you make of the data (including username and password) that you use on our website. Our staff follows strict privacy standards and in the event that we hire third parties to provide support services, we require them to comply with the same standards and allow us to audit them to verify their compliance.

8. Rights

We inform you that you can exercise the following rights:

1. Right of access to your personal data, to know which are being processed and the processing operations carried out with them;
2. Right of rectification of any inaccurate personal data;
3. Right of deletion of your personal data, when this is possible (for example, by legal imperative);
4. Right of limitation of the processing of your personal data when the accuracy, legality or necessity of the processing of the data is doubtful, in which case, we can keep them for the exercise or defense of claims.
5. Right of opposition to the processing of your personal data, when the legal basis that enables us for its processing of those indicated is our legitimate interest. The owner will stop processing your data unless he has a legitimate interest or it is necessary for the defense of claims.
6. Right to the portability of your data, when the legal basis that enables us for its processing is the existence of a contractual relationship or your consent.
7. Right to revoke the consent given to the owner.

To exercise your rights, you can do so for free and at any time by contacting us at the email or address that appears in section <1. Responsable del tratamiento>, attaching a copy of your ID.

9. Protection of rights

In case you understand that your rights have been neglected by our entity, you can file a complaint with the Spanish Agency for Data Protection, through any of the following means:
Electronic headquarters: https://www.aepd.es/es
Postal mail: Spanish Agency for Data Protection, C/ Jorge Juan, 6, 28001, Madrid Phone: 901.100.099 and 912.663.517
Filing a complaint with the Spanish Agency for Data Protection does not entail any cost and the assistance of a lawyer or attorney is not necessary.

10. Updates

The owner reserves the right to modify this policy to adapt it to legislative or jurisprudential developments that may affect compliance with it.